Omnichannel Virtuall Agent consists of the development and fruition of a Virtual Agent service, based on a conversational Bot capable of recognizing natural language and interacting, in various languages, with customers and prospects, in a digital and omnichannel mode (e.g. WhatsApp, Facebook and Instagram Messenger, WebChat…), increasing both the efficiency and effectiveness of communication channels and the user’s Customer Experience.
It is also possible to integrate a Human Agent into the conversation flow, seamlessly, maintaining the same conversation channel and switching from Virtual to Human Agent, and vice versa if necessary, even several times during the same conversation.
This solution makes it possible to increase both the Customer Experience, thanks to the ease and immediacy of accessing digital channels, and the productivity and incisiveness of various communication processes, such as Lead Generation processes for acquiring new customers or Customer Care processes for servicing the existing customer base.
Customers who have acquired this solution have achieved the following results:
- +20% end-customer satisfaction index
- +150% of qualified leads
- +30% conversion to orderly
- -50% labor cost