This solution makes it possible to increase both the Customer Experience, thanks to the ease and immediacy of accessing digital channels, and the productivity and incisiveness of various communication processes, such as Lead Generation processes for acquiring new customers or Customer Care processes for servicing the existing customer base.
Customers who have acquired this solution have achieved the following results:
+20% of end-customer satisfaction index;
+150% of qualified leads;
+30% conversion to orderly;
-50% labor cost.
Setup of the platform and configuration of the Virtual Agent flow: € 5,000 + VAT / one-time fee
In case the Whatsapp for Business channel is also activated, the use of which is subject to a fee, the costs related to the consumption generated on this channel will be invoiced on a monthly basis, applying the rates, increased by 15% for management costs, as well as the regulations and conditions provided by Meta at the following link: https://developers.facebook.com/docs/whatsapp/pricing/
Prepaid credits for conversations:
- from 0 to 999,999 conversations per year: € 1.20 + VAT / conversation
- from 1,000,000 to 1,999,999 conversations per year: € 1.10 + VAT / conversation
- from 2,000,000 to 2,999,999 conversations per year: € 1.00 + VAT / conversation