OMNICHANNEL VIRTUAL AGENT
It consists of the development and use of a Virtual Agent service, based on a conversational Bot capable of recognizing natural language and interacting, in various languages, with customers and prospects, in digital and omnichannel mode (e.g. WhatsApp, Facebook and Instagram Messenger, WebChat…), increasing both the efficiency and effectiveness of communication channels and the user’s Customer Experience.
This solution makes it possible to increase both the Customer Experience, thanks to the ease and immediacy of accessing digital channels, and the productivity and incisiveness of various communication processes, such as Lead Generation processes for acquiring new customers or Customer Care processes for servicing the existing customer base.
Customers who have acquired this solution have achieved the following results:
+20% of end-customer satisfaction index;
+150% of qualified leads;
+30% conversion to orderly;
-50% labor cost.
Technical specifications:
The service is delivered in the Cloud and is easy to integrate and quickly deploy with any contact channel and existing information systems via simple TAGs in Javascript or via API and SDK.
How much does it cost?
Setup of the platform and configuration of the Virtual Agent flow: € 5,000 + VAT / one-time fee
In case the Whatsapp for Business channel is also activated, the use of which is subject to a fee, the costs related to the consumption generated on this channel will be invoiced on a monthly basis, applying the rates, increased by 15% for management costs, as well as the regulations and conditions provided by Meta at the following link: https://developers.facebook.com/docs/whatsapp/pricing/
Prepaid credits for conversations:
- from 0 to 999,999 conversations per year: € 1.20 + VAT / conversation
- from 1,000,000 to 1,999,999 conversations per year: € 1.10 + VAT / conversation
- from 2,000,000 to 2,999,999 conversations per year: € 1.00 + VAT / conversation