4 January 2023 B4-GROUP
Communication

OMNICHANNEL CONVERSATIONAL AI

Enrich your Customer Experience through the synergistic management of new digital communication channels.

What is it

Technological evolution allows us to provide the end customer with modern, practical and non-invasive communication channels that increase the Customer Experience and optimize customer service.
Our know-how, acquired over the years, has empowered us to develop Omnichannel Conversational AI solutions that allow companies to make their communication channels work, adopting a cooperative model between human and virtual agents that creates a uniform experience, improving the efficiency of Customer Operations and making all service levels traceable.

Method:

Our solutions allow the transformation of multichannel into Omnichannel, enabling all digital conversations to be managed within a single AI-powered technology framework. We develop operational tools that maximize the effectiveness of different contact channels, using recommendation capabilities, and improving the efficiency of operational activities, in order to increase the productivity of the agent who is able to get to manage up to about 40 active conversations.

The realization of the project, for the implementation, configuration and deployment of the solution, involves the development of the following phases:

  • Process assessment
  • Omnichannel platform configuration
  • Creation of automation flows with BOT
  • Integration with CRM
  • Training
  • Customer Success Analysis

Tools:

In other to optimize processes, increase the efficiency of the operational structure and improve service, the solution involves the use of specific tools such as:

  • Conversational AI
  • Chatbot
  • Data Analytics
  • Data Visualization

Benefits

Reduction of operating costs

Improvement of SLAs (service level agreements)

Increased FCR (first call resolution)

Optimization of marketing and communication costs

Find out how to increase productivity in front office processes.

    Contact

    Get Connected.

    We welcome you to contact us for more information.

    GRUPPO B4 Via Mecenate 76/36 20138 Milano [email protected] tel. 0239522750

    BE FOR SRL P.VA/C.F. 07096900969 N. REA: MI - 1935390 Capitale sociale: 12.000 € IV

    B4SERVICE SRL P.IVA/C.F. 09690960969 N. REA: MI-2107898 Capitale Sociale: 10.290,75 € IV

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